Current Version Last Updated : January 1, 2025 | Version 2.0
Grace Senior Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.
Important: By using our services, you consent to the data practices described in this policy. We are a 501(c)(3) non-profit organization dedicated to providing compassionate care for seniors, and we treat your privacy with the same care and respect we extend to those we serve.
We collect several types of information to provide and improve our services to you:
We collect personal information that you voluntarily provide to us, including:
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Communication, service delivery, donor recognition |
| Demographic Information | Age, gender, emergency contacts | Service personalization, safety protocols |
| Health Information | Medical conditions, medication needs, care preferences | Providing appropriate care services, safety |
| Financial Information | Donation history, payment information (processed securely by third parties) | Processing donations, tax receipts |
| Volunteer Information | Background checks, skills, availability | Volunteer placement and management |
When you visit our website, we may automatically collect:
We use the information we collect for the following purposes:
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
We may share information with trusted third-party service providers who assist us in operating our organization, such as:
All service providers are contractually bound to protect your information and use it only for the services they provide to us.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
In emergency situations where there is a serious threat to health or safety, we may share necessary information with emergency services, healthcare providers, or family members.
If Grace Senior Solutions is involved in a merger, acquisition, or asset sale, your personal information may be transferred, with appropriate privacy protections.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:
| Data Type | Retention Period | Reason |
|---|---|---|
| Client Service Records | 7 years after service ends | Legal and operational requirements |
| Donor Information | 7 years after last donation | Tax and accounting requirements |
| Volunteer Records | 3 years after volunteer service ends | Reference and legal protection |
| Website Analytics | 26 months | Service improvement |
| Health Information | As required by HIPAA and state laws | Legal compliance |
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our services are directed to seniors and adults involved in their care. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Your information, including personal information, is processed at our operating offices in the United States and in any other places where the parties involved in the processing are located. By using our services, you consent to the transfer of your information to the United States, which may have data protection laws that are different from those in your country.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For questions about this Privacy Policy or to exercise your privacy rights, please contact us via email. We typically respond within 30 days.
This Privacy Policy was last updated on January 1, 2025. For questions about this policy or our privacy practices, please contact us at info@solutionsbygrace.org.
